Cancellation Policy for Private Hire, Disability Swimming, Aquatic Therapy, etc.
With more than 24 hours notice your booking can be rescheduled without charge.
We ask for 24 hours notice of cancellation as we have staff arranged to service your booking and the time is blocked so no-one else can book it. 24 hours gives us the chance to cancel the staff and occasionally find a new customer but in most cases we lose out.
For less than 24 hours notice no reschedule is available.
Cancellation Policy for Lessons
Lessons for regular timeslots are booked and paid termly. If a lesson is missed and 24 hours notice is given a catchup lesson will be offered within the term. No refund or transfer to next term is offered.
If you can not commit to a term ad hoc lessons can be booked via our website https://www.parkhousespa.co.uk/?page_id=74
The 24 hours notice period also applies to ad hoc lessons which can be rescheduled within the term.